Shipping & refunds
Effective date: February 2, 2024
Print and Kindle editions are sold and fulfilled by Amazon. Shipping times, costs and returns for those orders follow Amazon's policies. The policies below apply to any purchase or subscription made directly with Salon D'Artificiel.
Shipping policy
At Salon D'Artificiel, we want to ensure that you receive your magazine subscription in a timely and efficient manner. Please review our "Shipping Information" below for details on our shipping process:
1. Delivery Method:
We strive to offer the best delivery options available. Our magazines are typically shipped using standard postal services or reputable courier companies. The specific delivery method may vary depending on your location and subscription type.
2. Delivery Times:
Delivery times may vary based on your location and the current postal or courier service conditions. We aim to deliver your magazines promptly, but please allow for reasonable transit times. Estimated delivery times will be provided at the time of subscription purchase and may be subject to change.
3. Shipping Charges:
Shipping charges, if applicable, will be clearly communicated during the subscription checkout process. Some subscription packages may include shipping costs, while others may require additional charges, depending on your location and subscription type.
4. Address Accuracy:
To ensure successful delivery, please ensure that your shipping address is accurate and up-to-date. We are not responsible for delivery issues resulting from incorrect or outdated address information.
5. International Shipping:
Salon D'Artificiel offers international shipping for our magazine subscriptions. However, please note that international delivery times may vary significantly, and additional customs fees or import duties may apply, which are the responsibility of the Subscriber.
6. Tracking and Notifications:
Where available, tracking information will be provided to Subscribers to monitor the status of their delivery. Notifications regarding the shipment of your magazine will be sent to the email address associated with your subscription.
7. Delayed Shipments:
In rare cases, unforeseen circumstances, such as extreme weather, postal disruptions, or other external factors, may lead to delayed magazine shipments. While we do our best to minimize such instances, Salon D'Artificiel cannot be held responsible for delivery delays beyond our control.
8. Lost or Damaged Shipments:
In the event of a lost or damaged magazine shipment, please contact our customer support team at info@salondartificiel.ai immediately. We will investigate the issue and work towards a resolution, which may include replacing the lost or damaged magazines when applicable.
9. Change of Address:
If you need to update your shipping address, please contact our customer support team at least 2 days
before the next scheduled shipment to ensure your magazines are sent to the correct location.
Thank you for choosing Salon D'Artificiel Magazine Subscription. We appreciate your trust in our delivery services. If you have any questions or concerns regarding shipping, please don't hesitate to reach out to our customer support team for assistance.
Sincerely,
Salon D'Artificiel Magazine
Effective Date: 02/02/2024
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Refund policy
A Legal Disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Refund Policy - The Basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
At Salon D'Artificiel, we value our subscribers and strive to provide excellent service. This "Refund Policy" outlines the circumstances under which we may issue refunds for magazine subscription purchases made through our website or other platforms.
1. Eligibility for Refunds:
a. Billing Errors: If you have been charged for a subscription in error (e.g., duplicate charges, incorrect subscription type), please contact us at info@salondartificiel.ai within 7 days of the billing date. We will investigate and, if a billing error is confirmed, issue a refund for the erroneous charge.
b. Cancellation within 7 Days: Subscribers may request a full refund of their subscription fee if they cancel their subscription within 7 days of the initial purchase date, provided they have not accessed any digital content or received any print magazines during this period.
2. Refund Procedure:
To request a refund under the eligible conditions mentioned above, please follow these steps:
a. Send an email to info@salondartificiel.ai with the subject line "Refund Request."
b. In the email, provide the following details:
• Your full name
• Email address associated with the subscription
• Subscription purchase date
• Reason for the refund request
• Any additional relevant information
c. Our customer support team will review your request and respond within a reasonable timeframe. If your request is approved, we will process the refund using the original payment method.
3. Refund Timeframe:
Refunds, when approved, will be processed promptly. Please allow up to 5–10 business days for the refunded amount to appear in your account, depending on your payment provider's processing time.
4. Non-Refundable Situations:
a. Expired Subscriptions: We do not offer refunds for subscriptions that have already expired or have been canceled after the initial 7-day period.
b. Accessed Content: If you have accessed any digital content or received print magazines as part of your subscription, you are not eligible for a refund, except in cases of billing errors.
5. Contact Information:
If you have any questions or require further assistance regarding our refund policy, please contact our customer support team at info@salondartificiel.ai. We are here to help you with any concerns you may have.
Salon D'Artificiel appreciates your understanding of our refund policy. We aim to provide a fair and transparent process for refund requests to ensure the satisfaction of our valued subscribers.
Sincerely,
Salon D'Artificiel Magazine
Effective Date: February 2, 2024